Web Portal Guide
A complete reference for the TrustMFT web interface.
Dashboard
The dashboard gives you a snapshot of your storage account:
- Storage used — how much of your quota is consumed
- File count — total number of files currently stored
- Recent activity — your latest uploads and downloads
Storage usage is updated periodically. If you have recently deleted large files, the dashboard may take a few minutes to reflect the change.
Browsing Files
The Files page shows all files in your current folder. Use the folder tree in the breadcrumb bar to navigate between folders. You can:
- Click a folder to open it
- Click New Folder to create a sub-folder
- Click the folder's delete icon to remove an empty folder
- Sort and filter files using the table headers and search box
Uploading Files
To upload files, go to the Files page and either:
- Click Upload Files and choose files from your device
- Drag and drop files directly onto the file list area
Multiple files can be uploaded in a single batch. The upload progress is shown for each file.
File size limit: Free plan — up to 5 MB per file, 50 MB total storage per client. Pro plan — up to 100 MB per file, 100 MB total per client. Files over the limit are highlighted before upload and skipped automatically.
File Statuses
Every uploaded file goes through a lifecycle indicated by its status badge:
| Status | Meaning |
|---|---|
| Scanning | File is queued for or currently being scanned for malware. |
| Ready | File passed the scan and is available for download. |
| Quarantined | File was flagged during malware scanning and is not available. Contact your administrator. |
| Expired | File exceeded its retention period and can no longer be downloaded. |
Downloading Files
Single File
Click the download icon next to any Ready file to download it directly to your device.
Bulk Download (ZIP)
To download multiple files at once:
Tick the checkboxes next to the files you want.
Click Download as ZIP in the toolbar that appears.
Your browser will download a .zip archive containing all selected files.
Deleting Files
Click the delete icon next to a file to remove it. To delete multiple files, select them and click Delete Selected. Deletion is permanent — files cannot be recovered once deleted.
Deletion is irreversible. Files removed from TrustMFT are permanently deleted from cloud storage and cannot be recovered.
Folders
Folders help you organise files within a client account. Note that a folder must be empty before it can be deleted — delete or move all files inside it first. Free plan accounts are limited to 5 folders per client; Pro and Business accounts have no folder limit.
File Expiry
Files may be configured with an expiry date by your administrator. Once expired, a file transitions to Expired status and can no longer be downloaded. The expiry date is shown in the file details panel.
Shared Links
You can create a shareable download link for any Ready file. This generates a unique URL that anyone can use to download the file — no TrustMFT account required. Shared links are available on the Pro and Business plans.
Creating a Shared Link
In the Files page, click the share icon next to a Ready file.
Set an expiry date for the link and, optionally, a maximum number of downloads. Once either limit is reached, the link stops working.
Click Generate Link. Copy the URL and share it with the recipient.
Managing Shared Links
Go to Shared Links in the sidebar to see all links you have created. Each entry shows the file name, expiry date, download count, and current status (Active, Expired, or Exhausted). You can copy an active link to the clipboard or revoke it immediately to prevent further downloads.
Anyone with the link can download the file without logging in. Only share links with trusted recipients and set appropriate expiry dates.
Activity Log
The Activity page shows a history of your recent actions — uploads, downloads, folder creation, and deletions. Use it to confirm a transfer completed successfully or to look up when a file was last accessed. Each entry shows the action, file or folder name, timestamp, and whether it succeeded.